On Sun, 27 Feb 2005 20:20:09 +0000, Technical
Post by Technical
I've been to a couple of Model Shops over here and I have to say, they
have a tendency to be very patronising.
Where I live we used to have an extremely good, extremely well run
model shop with an extremely helpful owner, which had been in business
for nearly 40 years (I was one of his first customers - I was very
young at the time!!!). He was very good with beginners and helped me
a lot in my early days; but he was equally helpful with experienced
modellers, being happy to let you make your own decisions but also
ready to offer "impartial" informed advice about products if asked.
He wasn't above talking customers out of buying a particular item in
favour of something better but cheaper - equally however, he wasn't
above saying "Cor, look what has just arrived" and placing the latest
expensive super-dooper model or fancy engine on the counter, stepping
back and saying nothing, just watching me drool before producing a
Unfortunately he was eventually forced to retire on health grounds and
sold the (thriving) business.
The new owner was so diabolically patronising, despite my explaining
my long "history" with the previous owner that I only ever went there
twice. Most long-time modellers in the area had a similar experience
The shop HAD been thriving for nearly 40 years - the new owner was
forced to close down within 2 years, caused mainly by alienating his
hard core of regular customers with his arrogant, patronising attitude
(he had the infernal cheek to write to our local paper, blaming local
modellers for lack of support).